Terms & Conditions

These Terms and Conditions are established to ensure the safety, welfare, and responsibility of our clients. It is your obligation to review and understand them fully. We reserve the right to modify these Terms and Conditions at any time, with such changes taking immediate effect. By booking our services, you acknowledge and agree to comply with these Terms and Conditions, as well as our Waiver of Liability.

Cancellation Policies

Please note: all services must be paid for in advance of the start date unless otherwise specified.

1:1 Dog Training, Training Packages & Dog Walking Services

Booking Confirmation: Date and time of booking is provisional until confirmed by a member of Au.K9.
Payment: All payments are to be made via bank transfer unless otherwise specified.
Invoices: Invoices will be issued within 72 hours of the booking being made and must be paid within 48 hours of the invoice being received.
Cancellation Policy: You may cancel your 1:1 session, package or dog walking service within 24 hours of making a payment for a full refund. After this period, refunds will not be issued.
Rescheduling: We can reschedule all services with 48 hours notice.
No-Show Policy: No refunds will be provided for missed sessions.
Service Cancellation by Us: If we need to cancel a service, we will offer either a refund or an alternative session date.
Refunds are issued at our discretion on a case-by-case basis, and all decisions are final.

Photography & Videography

By agreeing to our Terms and Conditions when booking a service with us, you grant Au.K9 permission to photograph and/or film your dog, and potentially yourself, during training sessions. These images and/or videos may be used and published across various platforms, including but not limited to Au.K9’s social media, website, and print materials. You acknowledge and accept that Au.K9 may use such photographs and/or videos, with or without your name, for any lawful purpose, including publicity and advertising. Please note that we will not use photos and/or videos of children without explicit consent from their parent(s) or guardian(s).

Services

Safety

All safety protocols must be strictly adhered to during all of our services. Failure to comply may result in the immediate termination of the session.
We strongly advise clients to consult a veterinarian if their dog is exhibiting behavioural problems to rule out any underlying medical conditions.
Please be honest with us if your dog has a bite history or poses a bite risk—this is crucial for everyone's safety, and there is no judgment. We highly recommend muzzle training for all dogs.
Dogs must be kept under control at all times unless directed otherwise by a trainer. You are solely responsible for your dog’s actions when you are present and the consequences of their behaviour. Au.K9 will not be held liable for any loss, injury, or damage to persons, dogs, or property during the provision of our services where the owner is present.
We cannot be held responsible for any misinterpretation of advice, nor do we guarantee specific results, as the success of training can be influenced by various external factors, including owner commitment, dog breed, and temperament. Our advice is based on our knowledge, ongoing education, and the most recent scientific understanding, as well as the information provided by the handler. All training services are tailored to the specific dog seen by us and are not guaranteed to be effective for any other dog.
Au.K9 will care for your dog with diligence and attention. Au.K9 will undertake all reasonable measures to make sure that the dogs in our care are kept safe from any potential hazards, however cannot be held liable for injury or under the circumstances of a dog falling unwell after being in our care.
By booking services with Au.K9 you agree to allow us to administer first aid to your dog should it be required.

Dog Health & Vaccinations

Your dog must be fit, healthy, free of fleas and parasites, and up-to-date with all relevant vaccinations or have proof of immunity through titre testing. You are responsible for cleaning up after your dog during private sessions.
Do not bring your dog to a session if it is unwell, in season, or has a contagious illness (e.g., kennel cough or gastroenteritis). Please consult your veterinarian for the best advice.

Children

If children are disruptive or if their presence is causing distress to the dogs, we may request that they leave the session. Children should remain within the designated area and are not permitted to roam or run around.
You are responsible for the conduct and safety of your children, and we accept no responsibility for any accidents or injuries that may occur.

Waiver of liability

I hereby accept all risks associated with my participation in all Au.K9 training sessions, including, but not limited to: the risks of any injuries to myself, my dog and any of my family members or third parties who may attend; the risks that my dog may cause injury to other persons and/or dogs involved; and the risks that saliva, dog faeces, water, food, training equipment and/or other debris and natural hazards may be present in the training area. I am voluntarily participating in these activities with knowledge of these potential dangers. I acknowledge that dogs can be inherently difficult to control and that not all dogs may be under control at all times resulting in the possibility of injury to myself, my dog, my family members, or third parties.

I accept personal responsibility for any and all actions my dog makes and will not hold Au.K9 or the associated instructors responsible. I am responsible for my own dog(s) at all times and have read Au.K9's terms and conditions and agree to them fully.

I certify that I have been informed and understand that there is always some unavoidable risk of injury involved when working with dogs, especially dogs with behavioural issues. Additionally, I have had full opportunity to discuss all concerns I have about the foregoing risks with Au.K9 and its authorised representatives. I have also made all inquiries and investigations to my satisfaction related to such risks, including, but not limited to, an examination of the training area (where applicable).

I acknowledge that Au.K9 has not represented, promised, guaranteed or warranted that my dog will never bite, that my dog will not be dangerous in the future, that my dog will not exhibit other behavioural problems, or that the results of the training will last for any particular amount of time.

At Au.K9's sole election, Au.K9's duties shall terminate if (a) in Au.K9's sole judgment my dog is dangerous to Au.K9 trainers or any other person or animal, or interferes with the training of other dogs, or (b) I breach any term or condition of this Agreement. Upon termination in accordance with the foregoing, Au.K9's duties shall terminate but all other provisions of this Agreement shall continue in full force and effect. Au.K9 reserve the right to ask handlers to leave classes if their dog is disruptive.

If my dog causes property damage, or bites or injures any dog, animal or person (including but not limited to Au.K9 trainers and Au.K9's agents), during or after the term of this Agreement, then I agree to pay all resulting losses and damages suffered or incurred, and to defend and indemnify Au.K9 and Au.K9's agents from any resulting claims, demands, lawsuits, losses, costs or expenses, including attorney fees. If my dog is injured in a fight or in any other manner during or after the term of the Agreement, I assume the risk and agree that Au.K9 should not be held responsible for any resulting injuries, losses, damages, costs or expenses.

I will hold Au.K9, its owner(s), employee(s), or agent(s) free and harmless from any and all claims, liability, damage, loss, or expenses arising out of any injury to any person or to any person’s property by my dog, while in my care, custody and control.

This Waiver of Liability is legally binding. Should I wish to make a claim to the contrary to what I have agreed to, I shall be liable for all expenses (including solicitor’s fees, court costs and consultant fees) incurred by both myself and Au.K9.