Cancellation Policy

1:1 Dog Training, Training Packages & Dog Walking Services Booking Confirmation: Date and time of booking is provisional until confirmed by a member of Au.K9. Payment: All payments are to be made via bank transfer unless otherwise specified. Invoices: Invoices will be issued within 72 hours of the booking being made and must be paid within 48 hours of the invoice being received. Cancellation Policy: You may cancel your 1:1 session, package or dog walking service within 24 hours of making a payment for a full refund. After this period, refunds will not be issued. Rescheduling: We can reschedule all services with 48 hours notice. No-Show Policy: No refunds will be provided for missed sessions. Service Cancellation by us: If we need to cancel a service, we will offer either a refund or an alternative session date. Refunds are issued at our discretion on a case-by-case basis, and all decisions are final.

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